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贵阳国庆节黄金周24小时旅游投诉电话开通
发表时间:2010-10-03  浏览数:2672  我要评论(2)
    贵阳市在国庆黄金周开通了24小时旅游投诉电话:0851—12301、6515376,其他各县市也开通了相应的旅游投诉电话,随时接听处理游客的投诉。贵阳市各区县市旅游投诉电话为:南明区:0851-5828586、云岩区:0851-6679100、花溪区:0851-3155198、乌当区:0851-6847199、白云区:0851-4831750、开阳县:0851-7221231、修文县:0851-2323948、息烽县:0851-7723623、清镇市:0851-2522022、小河区:0851-3848197。
  贵阳市旅委在黔灵公园、龙洞堡机场、贵阳北站等6个交通要道和重要景点上设置了咨询点,为来往的游客提供旅游咨询,为外来游客设计旅游线路等服务。另外,贵阳市旅游质监所实行了24小时热线值班制度,并针对节假日期间的投诉热点问题,向旅游者发布黄金周期间旅游维权提示。质监所有关负责人介绍,以往黄金周中,发生过一些因航班延误、火车晚点等原因,造成旅行团行程受阻,游客采取的过激行为,如拒绝登机,拒绝上车,中断行程,现场索赔而引起的团队滞留问题。为此,质监所特别提示:第一、根据相关规定,当事人一方违约后,对方应当采取适当措施防止损失的扩大,没有采取适当措施使损失扩大的,不得就扩大的损失要求赔偿,当事人因防止损失扩大而支出的合理费用,由违约方承担。第二、不要把单方过错发展为混合过错。双方都应向履约目标的实现而努力,而不是去扩大损失。第三、完成行程后,旅游者可依法维护自己的权益。
  有关负责人提醒,游客在旅游过程中遇到服务质量问题,可与旅行社协商解决。协商不成,可在完成行程后到报名所在地的旅游质监部门投诉。投诉时效期限一般从游客知道或应知道权利被侵害时90天内,也可以向有关职能管理部门投诉或直接向人民法院提起诉讼。
   (来源:金黔在线-贵州都市报  作者:龚媛媛)
 
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