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交通票务新闻
出国游行李被落下,航空公司却只愿意赔300元
发表时间:2010-08-25  浏览数:3871  我要评论(2)
    福州杜女士7月9日参加"天宁岛、塞班岛五日游",由于航空公司失误,行李没有同机抵达塞班岛,百般周折等杜女士拿到行李后行程已快结束了,为此杜女士多支出了人民币4000多元,南航公司虽然承认失误,却只愿意赔偿300元人民币。
    到了旅游目的地 发现行李箱没到 遭遇这一烦恼的福州杜女士说,她于今年7月9日参加"天宁岛、塞班岛五日游",并把衣物和洗涤用品装在一个密码箱内。在广州白云机场搭乘南方航空公司CZ3007航班时,她仅挎着随身小包,而行李箱拿去托运了。到了目的地后,她却发现自己的行李箱找不到了。 杜女士说,这次旅程费用总计约5000元人民币,她为出行还特意买了一些必需的旅行用品。见行李箱找不到,面对高昂的物价,她只好硬着头皮,花4000多元人民币买了洗漱、防晒等必需品。4天后,在她即将结束旅程时,行李却从韩国到达塞班岛,而这时,她已经离开塞班岛,到天宁岛去了。之后,她只好请了一名懂中文的当地导游,一同飞往塞班岛领取行李。而为拿回行李,她白白花了220美元!而这时,离她结束旅行仅剩7个小时。 令杜女士更生气的是,回到广州后,南航公司承认失误,但只愿赔偿300元人民币。
  机场分拣系统失误 致行李没跟上飞机 昨天上午,记者采访了南方航空公司,下午,该公司宣传部门发言人给记者发函回复称,杜女士的行李没有随CZ3007航班运走,主要是因为机场行李分拣系统出现失误,导致杜女士的行李分拣出来时,没赶上飞机。南航工作人员发现后,立即采取补救措施,通过7月10日韩亚航空的航班经首尔转运到塞班,这是当时能够让杜女士拿到行李的最快方式。 另外,南航根据国际上通用的《蒙特利尔公约》,制订了行李延误赔偿临时生活用品费的标准。因此,他们按这标准,打算赔偿杜女士300元。 答复函还说,由于杜女士对赔偿标准一直不满,后来,考虑到塞班的物价较高,南航方面提出赔偿杜女士1200元。8月15日,南航方面就此标准与杜女士沟通时,她没有表示太大异议。但第二天,杜女士称不能接受这个标准,要求按她提供的消费清单(USD698.00)赔偿,但她不能提供这698美元的购物发票。 (来源:福州市)
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